Help Center

Guides and tutorials to help you get the most out of TexParent Hub

Quick Start Guide

1

Create Your Account

Sign up with your email and set a strong password. Verify your email to activate your account.

2

Invite Your Co-Parent

From your dashboard, send an invitation to your co-parent to start collaborating.

3

Start Communicating

Use secure messaging, shared calendar, and expense tracking to coordinate with your co-parent.

Feature Guides

Secure Messaging

Learn how to send messages, attach images, and use read receipts effectively.

  • Messages are timestamped and immutable for legal purposes
  • You can attach images to your messages
  • Read receipts show when your co-parent has read a message
  • All messages can be exported for court proceedings

Shared Calendar

Coordinate schedules and custody arrangements with ease.

  • Use Texas SPO templates for standard custody schedules
  • Create custom events for appointments, activities, and exchanges
  • Both parents can view and add to the shared calendar
  • Get notifications for upcoming events

Expense Management

Track shared expenses and request reimbursements.

  • Add expenses with receipts and descriptions
  • Request reimbursement from your co-parent
  • Track payment status (pending, paid, rejected)
  • Export expense reports for tax or legal purposes

GPS Check-Ins

Document custody exchanges with GPS verification.

  • Check in at drop-off and pick-up times
  • GPS coordinates are automatically recorded
  • Add optional notes about the exchange
  • Creates indisputable records for legal purposes

Document Hub

Store and organize important documents securely.

  • Upload court orders, medical records, school documents
  • Organize documents by category and tags
  • Share documents with your co-parent or professionals
  • Access documents anytime from any device

AI Assistant

Get help with communication and conflict resolution.

  • AI analyzes message tone for potential conflicts
  • Suggests more constructive ways to communicate
  • Helps de-escalate tense situations
  • Never modifies your actual messages

Account Management

Profile Settings

Update your name, email, password, and avatar from the Profile page.

Family Accounts

Create additional accounts for children, third parties (grandparents), or professionals (attorneys, therapists).

Professional Access

Grant read-only access to attorneys, mediators, or therapists. You can revoke access at any time.

Data Export

Export your messages, expenses, calendar events, and other data as PDF or CSV files for court or personal records.

Troubleshooting

I can't log in

Make sure you're using the correct email address. If you forgot your password, click "Forgot Password" on the login page. Check your spam folder for the reset email.

My co-parent hasn't accepted the invitation

They should check their spam folder. You can resend the invitation from your dashboard. In the meantime, you can use Solo Mode to document exchanges independently.

I'm not receiving notifications

Check your notification settings in your Profile. Make sure your email address is verified. Check your spam folder for notifications from TexParent Hub.

How do I cancel my subscription?

Go to Profile > Subscription. Click "Cancel Subscription" and follow the prompts. Your data will be available for 90 days after cancellation.

Need More Help?

Our support team is here to assist you with any questions or issues.

Contact Support View FAQ