Privacy Policy

Last Updated: January 1, 2025

1. Introduction

TexParent Hub ("we," "our," or "us") provides a co-parenting communication and organization platform specifically designed for Texas families navigating custody arrangements and family law matters. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, phone number
• Profile Information: Avatar, relationship status, children's information (names, ages, schools)
• Communications: Messages, tone analysis requests, calendar events, journal entries
• Financial Information: Expense records, receipts, reimbursement requests
• Legal Information: Court orders, custody schedules, legal documents
• Location Data: GPS coordinates for check-in/check-out features (when enabled)
• Third-Party Access: Information shared with attorneys, mediators, or other professionals you grant access to

2.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent on platform
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, referrer URLs
• Cookies: Authentication tokens, session data, preference settings

3. How We Use Your Information

3.1 Primary Purposes

• Provide co-parenting communication and organization services
• Enable court-admissible documentation of communications
• Facilitate expense tracking and reimbursement requests
• Provide AI-powered tone analysis for conflict reduction
• Maintain custody schedules and calendar coordination
• Enable secure sharing with legal professionals

3.2 Legal Compliance & Court Proceedings

Important: All data stored on TexParent Hub may be:

• Accessed pursuant to court orders or subpoenas
• Used as evidence in family law proceedings
• Disclosed to courts, attorneys, mediators, or evaluators
• Reviewed by Texas Department of Family and Protective Services (DFPS) if required
• Preserved indefinitely for legal purposes (even after account deletion)

4. Data Retention & Legal Preservation

4.1 Court-Admissible Records

To maintain the integrity of court-admissible evidence:

• Messages: Preserved indefinitely, including sender/receiver information and timestamps
• Calendar Events: All custody exchanges, appointments, and schedule changes are preserved
• Expenses: Financial records, receipts, and reimbursement requests retained permanently
• Documents: Uploaded files, court orders, and legal documents stored indefinitely
• Journal Entries: All entries preserved with timestamps for potential court review

4.2 Soft Deletion Policy

When you delete your account:

• Your profile is marked as "(Deleted Profile)"
• Login credentials are removed (you cannot access the account)
• All communications and records are preserved for legal compliance
• Your co-parent and courts retain access to historical communications

5. Information Sharing & Disclosure

5.1 With Your Co-Parent

The following information is automatically shared with linked co-parents:

• Messages and communications
• Calendar events and custody schedules
• Shared expenses and receipts
• Children's information and updates
• Check-in/check-out records (if enabled)

5.2 With Legal Professionals

You may grant access to:

• Attorneys
• Mediators
• Court-appointed evaluators
• Guardian ad litem
• Therapists or counselors (with proper authorization)

5.3 Legal Requirements

We will disclose information when required by:

• Court orders or subpoenas
• Texas Family Code requirements
• DFPS investigations
• Child safety emergencies
• Law enforcement requests with proper legal authority

5.4 Service Providers

• Cloud Hosting: Secure data storage and platform operation
• AI Services: Message tone analysis (OpenAI, Anthropic, or Google)
• Email Services: Notifications and account communications
• Analytics: Platform usage and performance monitoring

6. Texas Family Law Compliance

6.1 Texas Family Code Adherence

TexParent Hub is designed to comply with:

• Texas Family Code § 153.015 (Court-ordered communication)
• Standard Possession Order (SPO) requirements
• Texas Rules of Evidence for electronic communications
• DFPS record-keeping requirements

6.2 Evidence Admissibility

Communications on TexParent Hub include:

• Immutable timestamps (cannot be altered)
• Sender/receiver authentication
• Read receipts and delivery confirmation
• Full message history preservation
• Export capabilities for court filings

7. Children's Privacy

7.1 COPPA Compliance

TexParent Hub is not intended for children under 13. If we learn we have collected information from a child under 13, we will delete it immediately.

7.2 Teen Accounts (13-17)

Teen accounts require:

• Parental consent and account creation by parent
• Limited permissions (read-only for certain features)
• Parental oversight and monitoring capabilities
• Restricted data sharing

8. Data Security

8.1 Security Measures

• Encryption: SSL/TLS encryption for all data transmission
• Password Security: Bcrypt hashing with salt
• Access Controls: Role-based permissions
• Audit Logs: All access and modifications tracked
• Regular Security Audits: Ongoing vulnerability assessments

8.2 Data Breach Notification

In the event of a data breach, we will:

• Notify affected users within 72 hours
• Report to Texas Attorney General if required
• Provide details on compromised information
• Offer remediation steps

9. Your Rights & Choices

9.1 Access & Correction

You have the right to:

• Access all your personal information
• Correct inaccurate information
• Update profile details
• Export your data (for court use or personal records)

9.2 Limitations on Deletion

Important: Due to legal requirements, you cannot:

• Delete historical communications (court-admissible evidence)
• Remove expense records or receipts
• Erase calendar events or custody records
• Eliminate shared information visible to co-parent

9.3 Opt-Out Options

• Email notifications (except critical account/legal notices)
• GPS location tracking (disables check-in features)
• AI tone analysis (manual review only)

10. Cookies & Tracking

10.1 Essential Cookies

• Authentication and session management
• Security and fraud prevention
• Platform functionality

10.2 Analytics Cookies

• Usage statistics and feature popularity
• Performance monitoring
• Error tracking and debugging

11. Third-Party Services

TexParent Hub uses:

• OpenAI/Anthropic/Google: AI-powered message tone analysis
• Cloud Storage: Secure file and data storage
• Email Provider: Transactional emails and notifications

These providers have their own privacy policies and are required to maintain confidentiality.

12. Advertising

TexParent Hub displays non-intrusive advertisements to support free access. We:

• Do NOT sell your personal information to advertisers
• Do NOT share court-related or sensitive family information
• Use contextual advertising only (no behavioral tracking)
• Allow ad-free premium tiers (coming soon)

13. International Users

TexParent Hub is designed for Texas residents and operates under Texas law. If you access from outside Texas or the United States:

• Your data is stored in the United States
• U.S. privacy laws apply
• Texas family law governs evidence and records

14. Changes to This Privacy Policy

We may update this policy to:

• Reflect changes in Texas law
• Add new features or services
• Improve clarity and transparency

We will notify you of material changes via:

• Email notification
• In-app announcement
• "Last Updated" date change

15. Contact Us

For privacy-related questions or concerns:

• Email: [email protected]
• Mail: TexParent Hub Privacy Team, 900 Jackson St, Suite 160, Dallas, Texas 75202
• Response Time: Within 5 business days

16. Texas-Specific Rights

16.1 Texas Data Privacy Law

Under Texas law, you have the right to:

• Know what personal data we have about you
• Request correction of inaccurate data
• Receive exported copies of your data
• File complaints with Texas Attorney General

16.2 Court Order Compliance

If you have a protective order or specific court order regarding communications:

• Upload the order to your account
• We will enforce communication restrictions
• Violations will be documented and reportable

TexParent Hub - Built for Texas Families
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