Support & Help Center
Welcome to the TexParent Hub Support Center. We're here to help you get the most out of the platform.
⚠️ Emergency Resources:
Child Abuse Hotline: 1-800-252-5400 (Texas DFPS)
Domestic Violence: 1-800-799-7233 (National Hotline)
911: For immediate danger
1. Getting Started
1.1 Creating Your Account
- Sign Up: Click "Get Started Free" on homepage
- Email Verification: Check your inbox for verification email
- Profile Setup: Add your name, avatar, and basic information
- Link Co-Parent: Invite your co-parent to join platform
1.2 Linking with Your Co-Parent
- Go to "Family Accounts" page
- Click "Invite Co-Parent"
- Enter their email address
- They'll receive invitation to create account
- Once accepted, you'll have shared access to calendar, expenses, and messages
2. Feature Guides
2.1 Messaging
- Send Message: Click "Messages" → "New Message"
- Attach Files: Click paperclip icon to add documents or photos
- AI Tone Check: Click "Analyze" before sending to check tone
- Mark as Read: Messages auto-mark when viewed
- Export: Click "Export" to download PDF for court
2.2 Calendar & Custody Schedule
- Add Event: Click date on calendar → "Add Event"
- SPO Template: Click "Apply SPO Template" for Texas Standard Possession Order
- Recurring Events: Set up Thursday visits or weekend schedules
- Swap Requests: Request schedule changes (requires co-parent approval)
2.3 Expense Tracking
- Add Expense: Click "Expenses" → "Add New"
- Upload Receipt: Take photo or upload file
- Request Reimbursement: Split automatically calculated
- Approve/Deny: Co-parent reviews requests
- Mark as Paid: Track when reimbursement received
2.4 Journal & Moments
- Create Entry: Click "Journal" → "New Entry"
- Add Photos: Upload pictures of special moments
- Share Settings: Choose who can see (everyone, co-parent, private)
- Mood Tracking: Log daily mood for patterns
2.5 Check-Ins (GPS Verification)
- Enable GPS: Allow location access when prompted
- Check In: Click "Check In" during pickup/dropoff
- Verify Location: GPS coordinates automatically recorded
- View History: See all past check-ins with timestamps
3. Frequently Asked Questions (FAQ)
Q: Can I delete messages?
A: No. To maintain court-admissible evidence, messages cannot be deleted. You can deactivate your account, but historical communications remain accessible to your co-parent and courts.
Q: What if my co-parent won't use the app?
A: Use "Solo Mode" to send one-way communications via email. All your messages are still tracked and court-admissible, even if they don't respond through the platform.
Q: How do I export records for court?
A: Go to any section (Messages, Calendar, Expenses) → Click "Export" → Select date range → Download PDF. The export includes timestamps and authenticity certification.
Q: Is this app accepted in Texas courts?
A: Yes. TexParent Hub records meet Texas Rules of Evidence standards for electronic communications. However, admissibility depends on your specific case. Consult your attorney.
Q: Can my attorney access my account?
A: Yes. Go to "Professional Access" → "Grant Access" → Enter attorney's email. They'll receive view-only access to your communications and records.
Q: What if I have a protective order?
A: Upload the protective order to your account under "Documents" → "Legal Orders". We'll enforce communication restrictions. Use Solo Mode if direct contact is prohibited.
Q: How secure is my data?
A: We use bank-level encryption (SSL/TLS), secure password hashing, and regular security audits. However, remember that your co-parent has access to shared communications.
Q: Can I add my children to the platform?
A: Children under 13 cannot have accounts (COPPA compliance). Teens 13-17 can have accounts with parental setup and limited permissions.
Q: What does "court-admissible" mean?
A: All communications on TexParent Hub are timestamped, authenticated, and preserved in a format that meets Texas evidence standards. This means they can be presented as evidence in family court proceedings.
Q: Is there a cost?
A: TexParent Hub is free with non-intrusive advertising. Premium ad-free tiers coming soon.
4. Troubleshooting
4.1 Can't Log In
- Check email spelling
- Try "Forgot Password" reset
- Clear browser cache/cookies
- Try different browser
- Check if account was deactivated
4.2 Messages Not Sending
- Check internet connection
- Verify co-parent account is active
- Try removing large attachments
- Refresh page and try again
4.3 Calendar Not Syncing
- Ensure co-parent is linked
- Check timezone settings
- Refresh browser
- Log out and log back in
4.4 GPS Check-In Not Working
- Enable location permissions in browser
- Check device location services are on
- Allow TexParent Hub location access
- Try on different device/browser
5. Contact Support
6. Texas Legal Resources
6.1 Free Legal Help
6.2 Texas Family Law Information
6.3 Support Organizations
- Texas Council on Family Violence: 1-800-799-7233
- National Parent Helpline: 1-855-427-2736
- Crisis Text Line: Text HOME to 741741
7. Feedback & Feature Requests
We're constantly improving TexParent Hub. Submit feedback:
- Email: [email protected]
- Feature Requests: Be specific about what you need and why
- Bug Reports: Include screenshots and detailed steps to reproduce
8. System Status
Check platform status and known issues:
Remember: TexParent Hub is a tool to facilitate communication and organization. It does not provide legal advice. Always consult with a qualified Texas family law attorney for advice specific to your situation.
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